Service Center

1, according to your company's requirements to the site for technical services, guide your company according to our company's technical data and drawings requirements for installation, commissioning. Actively provide technical conditions and data to meet the requirements of product interface.

2. Conscientiously implement the ISO9001:2015 standards, perfect and perfect the quality assurance system, complete quality records, and provide traceability quality audit at any time.

3. The company's leaders lead a team to visit users 1-2 times a year to understand the new needs of users and listen to their opinions and suggestions on quality improvement.

4. Strengthen pre-sale, in-sale and after-sale services. For the problems reflected by users, reply within 8 hours and arrive at the scene within 48 hours. If the problem is not solved, the service personnel will not evacuate.

5. Provide qualified spare parts at any time.

All products of our company have been strictly tested and inspected when they leave the factory. In case of quality problems, our company firmly implements the spirit of being responsible to the end and does the following aspects:

1, our company commitment to product warranty period: honest and trustworthy, in strict accordance with the contract to fulfill the responsibilities and obligations.

2. During the warranty period, due to quality problems, there is unconditional free warranty and replacement. After receiving the user's notification, the user will reply within 8 hours and arrive at the site within 48 hours to be responsible for handling all quality matters related to the product. The problem will not be solved and the service personnel will not be evacuated.

3. In the process of installation and commissioning, if there are technical problems, the company will send technical personnel to provide technical services free of charge to jointly discuss and solve technical problems to ensure the normal operation of the system.

4. The company will send a search team led by the chief engineer to receive feedback on product quality, technical services, improvement opinions and other information, so as to further improve and improve the products, so as to satisfy the users and ensure the safe and stable operation of your company's production.